write an essay to evaluate how developing employees enables and oraganzation to benefit customers through delivering superior customer service .
in your essay make sure to discuss all the following points:
1-definition of customer service
2-the difference between training and development
3-the benefits of training and developments
4-potential drawbacks of training and development
5-the contribution that employees can make to the brand image of the organization
6-potential performance indicators that an organazation could use to measure the level of customer service
4 harvard style references
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